1. Introduction

Welcome to Sikkim Game (“we,” “us,” “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our website, mobile application (the “App”), and related services (collectively, the “Services”).

Our operations are governed by the laws of India, including the Sikkim Online Gaming (Regulation) Act.

2. Information We Collect

We collect information to provide and improve our Services, process transactions, and comply with legal obligations.

  • Personal Identification Information: When you register, we collect your name, mobile number, date of birth, and email address. To comply with Know Your Customer (KYC) requirements, we also collect government-issued identification (such as a PAN card or Aadhaar card) and proof of address.
  • Transaction Information: When you make a deposit (recharge) or request a withdrawal, we collect details related to the transaction, including payment method (UPI ID, bank account details), transaction amount, and date/time. We do not store your full credit/debit card numbers or CVV.
  • Device & Technical Information: We automatically collect information about the device you use to access our App, including your IP address, device model, operating system, and browser type.
  • Usage Data: We collect data on how you interact with our Services, such as the games you play, the bets you place, your login/logout times, and app performance diagnostics.

3. How We Use Your Information

Your information is used for the following purposes:

  • To Provide and Manage Services: To create and maintain your account, process your recharges and withdrawals, and operate our games.
  • Legal & Compliance (KYC): To verify your identity, confirm you are over 18 years of age, and comply with anti-money laundering (AML) and other legal requirements under the Sikkim Online Gaming (Regulation) Act.
  • Security: To monitor for fraudulent or prohibited activity, secure your account, and protect the integrity of our platform.
  • Customer Support: To respond to your questions, resolve issues, and provide technical assistance.
  • Marketing & Promotions: To inform you about new games, VIP rewards, and special promotions that may interest you. You may opt out of marketing communications at any time.

4. Data Security

We implement robust technical and organizational security measures to protect your personal data. All data is transmitted using 256-bit SSL (Secure Socket Layer) encryption. Your personal information is stored on secure servers with restricted access.

5. Information Disclosure

We do not sell or rent your personal data to third parties. We may disclose your information only in the following limited circumstances:

  • Payment Processors: To trusted third-party payment gateways (like UPI and bank networks) to securely process your deposits and withdrawals.
  • Legal Obligations: If required by law, court order, or a government/regulatory body (such as the Government of Sikkim).
  • Fraud Prevention: To third parties for the purpose of verifying your identity (KYC) and preventing fraudulent activity.

6. Policy Updates

We may update this Privacy Policy from time to time.