Your Questions, Answered

To create an account, you must be 18 years of age or older. You must also be a resident of India, playing from a state where online lottery and real-money gaming are legally permitted.

It’s easy! First, download our official APK from the Download page. Once installed, open the app and tap “Register.” You will need to provide a valid mobile number, create a secure password, and verify your number by entering the OTP (One-Time Password) we send you.

On the app’s login screen, tap the “Forgot Password?” link. Enter your registered mobile number, and we will send you an OTP and instructions to securely reset your password.

No. To ensure fairness and security, each player is permitted only one account. Creating multiple accounts may lead to the suspension and forfeiture of funds from all related accounts.

We support all major Indian payment methods for instant deposits. This includes UPI (like Google Pay, PhonePe, Paytm), Net Banking from all major banks, and popular e-wallets.

Do not worry. This usually happens due to a temporary delay between the bank and our payment gateway. In most cases, the transaction will be automatically reconciled and the funds added to your wallet within 15-30 minutes. If the funds do not appear after 2 hours, please contact customer support with your transaction ID, and we will resolve it immediately.

You can withdraw your winnings by visiting the “Wallet” section of the app and selecting “Withdraw.” You will need to add and verify your bank account details or UPI ID before making your first withdrawal.

We process most withdrawal requests instantly, 24/7. While many withdrawals arrive in your bank account within minutes, it can sometimes take up to 24 business hours, depending on your bank’s processing speed.

Yes. As a legally regulated platform, we are required by law to verify the identity of our players (Know Your Customer) to prevent fraud and ensure winnings are paid to the correct person. You may be asked to submit standard ID proof (like a PAN card or Aadhaar card) before your first major withdrawal.

Yes. The Sikkim Game platform is 100% legal. We are officially licensed and strictly regulated by the Government of Sikkim under the Sikkim Online Gaming (Regulation) Act. This legal framework ensures all our games are fair, operations are transparent, and your funds are secure.

Our commitment to fairness is guaranteed by our government license.

• Lottery Draws: All official state lottery draws (like Super Lotto) are conducted live and broadcast publicly, ensuring 100% transparency.

• Digital Games: All our digital games (like Keno, Poker, etc.) use a certified Random Number Generator (RNG) to determine outcomes. This technology is audited regularly to ensure all results are completely random and cannot be predicted or manipulated.

Absolutely. We use industry-standard 256-bit SSL encryption for all data transmitted between your device and our servers. Your payment details are never stored on our servers and are processed only by our secure, certified payment gateway partners.

The Google Play Store has restrictions on real-money gaming and lottery applications in India. Our official, secure APK is the only way to get the real app. Downloading directly from our website ensures you have the latest, safest, and official version.

Playwin was the well-known platform operator that brought the Sikkim state lottery to digital terminals across India. We carry on that legacy in the modern era, providing the same official and trusted Sikkim lottery games (and more) directly on your mobile phone through a secure and advanced digital platform.

Our system is built to handle interruptions.

• Lottery Ticket: If you completed payment, your lottery ticket purchase is securely logged, and you are entered into the draw regardless of disconnection.

• Digital Game: If you are in the middle of a game round (like a poker hand), the game state is saved. When you reconnect, you will be returned to the game as close as possible to the point you left off.